In a study that lasted 12 months, and tracked 600,000 tech support calls, WDS has determined failure rates across the mobile space. The study discovered more Android phones suffered from hardware failures than iOS, BlackBerry, and Windows Phone 7. Android phones also cost carriers $2 billion dollars a year in replacement costs.
“Openness has enabled the ecosystem to grow to a phenomenal size, at a phenomenal rate, and it’s this success that is proving challenging.” said Tim Deluca-Smith, WDS VP of marketing. Manufacturers using less than stellar hardware is what has caused the high failure rate for Android.
Of all the support calls WDS researched, 14% of those were for Android related hardware issues. Windows phones came in a close second with 11% and Apple iPhone a hard third with 7%. Whereas BlackBerry had the least failure rate, coming in at only 6%. The study additionally found the operating system with the highest failure rate were the ones that do not make hardware.
If you’ve had the opportunity of trying or even buying a BlackBerry 7 device, you’ll come to agree their build quality is superb. Granted there have been some rare cases with 9900’s dying for no reason, but as a whole BlackBerry devices are a solid piece of hardware.