BlackBerry Indonesia has received the Excellent Service Experience Award (ESEAward) 2014 for the category “Handset of the Year”, making it the second year in winning this prestigious award. The ESEAward recognizes the high standard and premium experience of BlackBerry’s customer service.
BlackBerry has 56 Expert Center located across Indonesia to make sure they provide service and support to their customers. 31 of those center offer onsite repair capabilities.
“BlackBerry has ensured access is available across the country to technicians trained to global standards, who can help handle and repair devices,” Maspiyono added.
The ESEAward is a collaboration between Service Quality and Customer Management consultancy Carre CSSL (Carre Center for Customer Satisfaction and Loyalty) and local newspaper Bisnis Indonesia. To qualify for the award, brands must have scores of a minimum of 70,000 (GOOD) for non-banking sectors, and 80,000 (EXCELLENCE) for banking sectors on the “Excellent Service Experience Index (ESEI)”.