BlackBerry dropped a solid $4 million to reach millions during the Super Bowl. Once the first ever BlackBerry Super Bowl 30 second ad was aired, it was met with positive and negative feedback.
The commercial didn’t show a single capability of BlackBerry 10 or the Z10. Instead, they chose to show “what it can’t do”. While some found it amusing, others thought it was a poor choice of marketing.
Motley Fool writer John Bromels has three reasons why it was a fumble:
1. Where Was the Rationale?
While the ad itself (featuring a guy whose smartphone can perform amazing feats, like setting him on fire or making him disappear in a puff of smoke) was well-made and reasonably entertaining, the ad’s tag (“It’s quicker to show you what it can’t do!”) was a poor choice for showcasing an unfamiliar product.
Evidence shows that people don’t switch brands (whether laundry soap or smartphones) unless they have a very compelling reason to do so, usually either price or quality. This ad highlighted neither. While showing what the phone can’t do may well be “quicker,” it’s not “smarter,” because as a viewer, I still have no idea why I should pick the BlackBerry 10 overApple’s (NASDAQ: AAPL) iPhone or one running Google’s (NASDAQ: GOOG) Android. None of those phones can make me disappear in a puff of smoke either, and odds are I already own one. Missed opportunity.
BlackBerry should have taken a leaf from Apple’s playbook. Cupertino’s recent “Orchestra”commercial isn’t one of their most memorable, but it highlights a specific feature of the iPhone 5: a noise-canceling “background microphone” that improves voice quality. This has long been a complaint about smartphones in general (“I can access my stock portfolio, but I can’t hear the people I’m talking to!”), and provides a compelling case to buy the phone.
What’s especially galling here is that the BlackBerry 10 has a great feature that really could make people sit up and take notice: the “time warp” camera, in which you can “roll back” the expression on someone’s face in a photo, in case they blink or twitch. If you haven’t seen it,check it out here: it truly does look really cool. Apple’s taken a few hits for not upgrading its camera enough in the iPhone 5, so this could be a great selling point for shutter bugs. What did we get instead? Elephant feet.
2. Where Was the Phone?
Aside from a one-second closeup at the end of the commercial, we didn’t see much of the actual device. It was covered by the guy’s hand for most of the ad. It’s really hard to sell me on a product when you’re not even showing me what it looks like or how big it is (4.2″ screen, incidentally, which may be why they didn’t tout that. In an era where bigger is starting to be better again, this only beats the iPhone 5 by a measly .2 inches and loses handily to many Android phones). Plus, the thing looks an awful lot like an iPhone. Wouldn’t I just be better off getting an iPhone?
I’m not sure. The commercial made no reference to the price, which may not be completely finalized (Verizon says it will be $199 with a two-year contract), nor did it show much of the screen interface (beyond a couple of sideswipes). In a press release, Frank Boulben, BBRY’s Chief Marketing Officer, explained why:
“In our debut appearance at the Super Bowl we knew that it wasn’t feasible to communicate the rich experience of BlackBerry 10. We decided to use the light hearted spirit of Super Bowl ads to showcase what BlackBerry 10 can’t do. We wanted to let people know that BlackBerry is back and that BlackBerry 10 is worth checking out.”
Well, I am not convinced.
3. For That Matter, Where IS the Phone?
But let’s say that you were convinced, based on the commercial, that BlackBerry 10 was “worth checking out.” You head down to your local wireless store to do so. What do you find? Well, not a BlackBerry 10. The phone won’t be released in the US until sometime in March — probably late March. That means there’s going to be almost a two-month delay between the ad and the product, by which point we’ll all be thinking about other things. At least Microsoft waited until the Surface’s launch was imminent before advertising it! Same with Samsung and the Galaxy Note II! Wouldn’t it have been better to drop the $4 million in ad buys during March Madness? They wouldn’t reach 100 million viewers all at once, true, but they would reach a few million multiple times. And BlackBerry will have to buy ads in March anyway.
What is your take on the BlackBerry Super Bowl ad? Do you agree with Johns reasons why it fumbled? Sound off in the comments.