RIM has added silicone actuators to the
touchpad to improve touchpad performance and tactile response. All New
and Certified Like-New Replacement devices produced by RIM starting on
February 10, 2010 contain the new hardware enhancement. Devices can be
identified by the Green dot on the master carton and/or date code on the
back of the device. (See below for details)
Customers experiencing touchpad performance
issues, provided all other warranty/eligibility requirements are met,
can be provided a Certified Like-New Replacement.
Devices by Date Code
date code is located on the label in the battery cavity of the device as
shown in the red circle below for either 3 or 6 digit date codes.
following 3 digit date codes contain the new hardware changes:
D2A, E2A, F2A, G2A, H2A, I2A, J2A, K2A, L2A, M2A and N2A.
on February 22, 2010 or later the date code is displayed on the device
label in DDMMYY format (220210).
devices with the above 3 digit date codes or 6 digit date codes contain
the new hardware changes.
of Date Code on Label in Battery Cavity in Red Circle
It will be interesting to see how the other carriers implement this change. Will you be replacing your Storm2? Just remember, threaten to switch to AT&T if they won’t give you the replacement device…that will get them!