RIM CEO, Thorsten Heins, Issues Statement on EMEA BlackBerry Outage
There was a widespread BlackBerry Service Outage today, which may had apparently affected EMEA BlackBerry users. Though, it was mainly reported in the UK on the Vodafone network. Research In Motion’s CEO, Thorsten Heins, has issued the following statement:
I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning. The BlackBerry service is now fully restored and I can report that no data or messages were lost. Up to 6 percent of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today.