Upon calling in to Vodafone customer support, you’re greeted with a message stating that BlackBerry services are down for some in Europe, Middle East, and Africa. Although, some friends of ours in these regions are able to BBM us. Perhaps RIM has cleared everything up? Let us know if you’re still experiencing any outages in your area. Developing… Thanks you know who! »
After last months record-setting BlackBerry outage, RIM has devised a team to investigate the root cause. Initially, RIM believed the problem was with a failed core switch, which then accompanied a failed backup switch. That resulted in a large backlog of data from Europe, Middle East, and Africa that later spread to South America and North America. The investigation team, managed under Chief Tech... »
If you thought Research In Motion could catch anymore flack, think again. A class action lawsuit, filed in Quebec Superior Court by the Consumer Law Group, seeks compensation for all of RIM’s customers that “were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.” According to the filing, the lead complainant is an avid Black... »
PLEASE SEE THIS POST FOR STATUS UPDATES ON THE OUTAGE! *UPDATE 2* – Things seem to be starting to work again in some regions. RIM says they’re very sorry. *UPDATE* – According to BBC, “The problem appears to have originated in a datacentre in Slough which handles Blackberry services for the affected regions.” Having issues with e-mail delivery and BBM message sending... »
