A traditional IP PBX solution has required an IP phone that is fixed in a company’s office. With the influx of mobile device usage, it is not practical to physically take an IP phone on the field or to constantly dial in thus racking up roaming fees.
Research In Motion realized this problem and created the solution for it with BlackBerry Mobile Voice System (MVS), which converts the user’s BlackBerry device into an IP extension of his/her office PBX.
“BlackBerry Mobile Voice System (MVS) converts the user’s BlackBerry device into an IP extension of his/her office PBX, thus providing the user with feature of single number reach wherever the user goes. The user can make or receive all office calls through office PBX by just using the BlackBerry device,” said Sunil Lalvani, Director of BlackBerry Enterprise Sales, RIM India. “While BES server ensures security and authentication of the user, MVS server connects device to the PBX to make or receive all calls through the office PBX instead of cellular roaming network. Currently, we support the PBX platforms of Cisco, Avaya and Mytel.”
Financial Technologies, a company that operates one of the world’s largest networks of nine exchanges, was one of the early adopters of BlackBerry MVS. “Mobility is important when directors and senior officials are travelling overseas. Typically, telephone-related bills are expensive due to a huge number of conference calls, international roaming charges, as well as charges incurred in data consumption,” said Rohit Ambosta , Vice President and Head ESG of Financial Technologies. The huge telephone-related bills incurred while senior officials were on international tours necessitated Financial Technologies to consider BlackBerry MVS and enable the users to alternately call through the office PBX using their BlackBerry devices.
Financial Technologies has seen a great reduction in roaming fees, Ambosta says, “Today, using MVS, we can just link up to a Wi-Fi network and have a local PBX extension on our BlackBerry device. As a result, we have got about 50-60 percent savings on roaming costs.”