Around 900 BlackBerry PlayBooks that were shipped to Staples have been determined to be faulty. The issue seems to be a faulty OS build that might not allow the PlayBook to load correctly during the initial set-up. These devices have been requested to be returned immediately. Most of them are still with the distributer and have not reached customers hands. Here’s what RIM had to say:
RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up. The majority of the affected devices are still in the distribution channel and haven’t reached customers. RIM is working to replace the affected devices. In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.
The serial numbers of these devices have been published and you can see them here. Let us know if your PlayBook is in the list and make sure you contact RIM for further assistance.