Exclusive

*UPDATED* RIM to Soon Report Known Issue of BlackBerry 7 Hardware Failure?

*UPDATED* RIM to Soon Report Known Issue of BlackBerry 7 Hardware Failure?

Update: We’ve received an update from RIM on the subject: “A limited number of customers have reported an issue where their device does not power on. We are actively working on a software update to resolve this issue.”

We’ve received word from one of our Verizon Wireless connects who says they’ve reported many BlackBerry 7 hardware failure issues to Research In Motion. Across the board, users have been calling into their tech support centers complaining that their Bold 9930 or Torch 9850 has literally died. Our source says RIM should soon be supplying a known issues report.

We’ve heard others have had issues with their GSM twins too, the Bold 9900 and Torch 9860. Basically, the devices brick themselves to death with only the red LED light to blink on and off. The devices won’t even properly connect to Desktop Manager in attempt to reload the OS.

We haven’t been told what the issue at hand may be, but all the devices RIM is supplying Verizon have a different sticker setup and are of course from a different production. The new stock of devices should have fixed the problem. Have you had any issues with your BlackBerry 7 device? RIM offers a 1yr warranty replacement. If so, you may want to go to your carrier and get it replaced. Let us know in the comments if you’ve experienced an issue like this.

 

View Comments (12)

12 Comments On "*UPDATED* RIM to Soon Report Known Issue of BlackBerry 7 Hardware Failure?"


 

Exclusive
@UberLucas

Founder of N4BB.com for the latest in mobile and tech news, leaks, reviews, videos, and much more.


More in Exclusive

BlackBerry ‘Prague’ the First Android-powered Device?

Lucas AtkinsJune 18, 2015
slider

BlackBerry ‘Venice’ Slider Specs, Release Date

Lucas AtkinsJune 17, 2015
blackberry-oslo-front

BlackBerry Oslo Photos and Specs

Lucas AtkinsJune 9, 2015
4

BlackBerry Leap ‘Rio’ Live Photos

Lucas AtkinsFebruary 26, 2015
verizon-classic-rebate

Verizon BlackBerry Classic Getting $50 Rebate

Lucas AtkinsFebruary 21, 2015
blackberry-passport-q10-p9983

BlackBerry OS 10.3.1 Arriving February 19th

Lucas AtkinsFebruary 8, 2015
blackberry-rio

BlackBerry Rio ‘Z20′ First Look

Lucas AtkinsDecember 23, 2014
blackberry-103

BlackBerry Rio ‘Z20′ Specs

Lucas AtkinsDecember 22, 2014
mystery-blackberry

BlackBerry ‘Rio’ the Next High-end All-touch

Lucas AtkinsNovember 20, 2014