Zendesk, a web-based customer support software provider, announces Zendesk for BlackBerry, a mobile help desk app that gives support agents with BlackBerry smartphones the same visibility into Zendesk ticket system activity, wherever they may be. With Zendesk for BlackBerry, support agents can view, create and update tickets on the go.
Zendesk for BlackBerry is the latest addition to Zendesk’s mobile help desk products, which also include customer support applications for the popular iPhone® and Android™ platforms. The new app’s workflow capability allows agents to receive and respond to customer support requests in real time, as well as log support issue details for follow-up. New Zendesk users can also create an account directly from Zendesk’s BlackBerry mobile help desk app.
Zendesk has more than 60,000 mobile help desk users, and thousands of customer requests are currently being processed through Zendesk’s mobile applications every week day.
The Zendesk for BlackBerry app provides these key capabilities:
Access all your customer support ticket views
Update existing tickets and add comments for follow up
Create new support tickets
View entire ticket threads
Create new accounts on the fly
“I love that I can access my tickets anywhere with Zendesk for BlackBerry’s intuitive app,” says Donavon Roberson, operations manager for Zappos Insights. “Many of our customers will contact us over the weekend about the tours we schedule, and I can respond to these requests without having to wait until I’m back in the office — handling any urgent issues immediately through my BlackBerry. As a result, we can continue to provide great customer support.”
“In today’s mobile world, great customer support can’t only begin or end at the office,” said Maksim Ovsyannikov, vice president product management at Zendesk. “Zendesk for BlackBerry combines the world-class productivity of the BlackBerry platform with simple and affordable customer support technology provided by Zendesk, giving users the ability to deliver outstanding support whenever and wherever they may be.”
Blackberry OS 4.5 or later Blackberry Torch Blackberry Bold Blackberry Storm Blackberry Curve Blackberry Pearl Blackberry Tour
Zendesk is a leading provider of web-based customer support software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Twitter, MSNBC, Lonely Planet and SAP. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer service. Founded in 2007, Zendesk is funded by Charles River Ventures and Benchmark Capital. Learn more at www.zendesk.com.